Tuesday, November 11, 2008

Automated calling

So it would seem that there is some kind of a language barrier when it comes to the automated calling. Jesse is here trying to get us Internet and the automated system just isn't understanding. This is the 4th attempt at calling, and I'm really enjoying how hilarious his fake Australian accent us. Just picture him pacing from room to room talking in a fake accent. HILARIOUS!!!

Posted by ShoZu

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1 comment:

  1. AnonymousDecember 8, 2008 at 9:38 PM

    In telephony, an Automatic Call Distributor (ACD), also known as Automated Call Distribution, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system.
    The system consists of hardware for the terminals and switches, phonelines, and software for the routing strategy. The routing strategy is a rule-based set of instructions that tells the ACD how calls are handled inside the system. Typically this is an algorithm that determines the best available employee or employees to respond to a given incoming call. To help make this match, additional data are solicited and reviewed to find out why the customer is calling. Sometimes the caller's caller ID or ANI is used; more often a simple Interactive voice response is used to ascertain the reason for the call.
    An additional function for these external routing applications is to enable CTI. This allows improved efficiency for call center agents by matching incoming phone calls with relevant data on their PC via screen pop.
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